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We offer complete off-shore 24 x 7 production support for application systems. Service level agreements for response time for batch and on-line issues. Service level guarantees on experience base of off-shore resources. 24 x 7 help desk to report and track status of problems. Off-shore support team can be used for spike management of critical development projects. Complete back up available from MAC (Mani Archetype Center) in case of disasters. |
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